At Kotn, we are reimagining how our everyday items are made and purchased, beginning with your wardrobe and setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications, such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends who were fed up with compromising quality, design, sustainability, brand experience, and price.
Title: Logistics & Distribution Coordinator
Reporting To: Manager of Logistics & Distribution
Department: Logistics & Distribution
What You’ll Be Working On:
Logistics & Distribution Operations (60%)
- Coordinate daily shipping, receiving, and distribution across our Canadian and cross-border operations (CA, US, UK, EU)
- Ensure accurate and timely processing of orders, shipments, and inventory movements
- Maintain compliance with customs, transportation, and internal logistics requirements
- Monitor carriers, delivery schedules, and performance metrics against service-level standards and escalate issues proactively
- Resolve shipping issues and communicate with vendors, internal teams, and customers as needed
- Visit retail and warehousing locations to support process compliance and SLA adherence
Documentation, Reporting and Process Compliance (25%)
- Prepare, review, and manage shipping and customs documentation for domestic and international shipments
- Maintain accurate records of inventory, shipments, and transportation costs; support data validation and reconciliation in ERP
- Assist with audits and contribute to continuous improvement initiatives across logistics functions
- Follow established SOPs while identifying opportunities to improve documentation and workflow efficiency
Cross-Functional Support and Communication (15%)
- Liaise with merchandising, inventory control, production, marketing and customer service to ensure alignment across operations
- Support system updates and departmental projects as needed
- Coordinate logistics for product launches, samples, and promotional events in collaboration with marketing and product development
What You’ll Bring:
Extreme Organization
You keep many threads in motion without dropping any. Strong attention to detail, clear documentation habits, and the follow-through to see tasks to completion.
Proactivity & Problem Solving
You see what needs to get done and make it happen, anticipating issues before they escalate and knowing when to loop in the right people.
Communication
Clear, timely, and thoughtful - whether you’re coordinating with external partners, updating a teammate, or flagging a compliance issue to leadership.
Additional Requirements:
- English, full professional proficiency
- 2+ years of experience in logistics and supply chain, with hands-on international shipping exposure (cross-border CA/US and world)
- Working knowledge of ERP or logistics/IMS software; direct experience with Fulfil.io is a strong asset
- Solid experience in Excel and Google Workspace
- Experience using AI tools for data analysis, visualization, and process improvement
- Familiarity with prompt engineering and training AI models to suit specific business needs is a strong asset
- Strong analytical and problem-solving skills; able to prioritize and manage competing deadlines
- Skilled in preparing and reviewing customs documentation for compliance